FAQ
1. What makes your skincare products unique?
Our skincare products are curated from the best Korean and Japanese skincare traditions, combining advanced formulations with natural ingredients for healthier, glowing skin.
2. Are your products suitable for all skin types?
Yes, we offer a wide range of products designed for different skin types, including dry, oily, combination, sensitive, and acne-prone skin.
3. Do you offer cruelty-free products?
Yes, all our products are cruelty-free. We are committed to ethical practices and do not test on animals.
7. Do you offer product samples?
Yes, we offer samples with certain purchases or as part of promotional campaigns, so you can try before committing to full-size products.
8. Can I use Korean and Japanese skincare products together?
Absolutely! Korean and Japanese skincare products complement each other well, offering a holistic approach to achieving radiant and healthy skin.
9. What is the shelf life of your skincare products?
Most of our skincare products have a shelf life of 12 to 24 months when unopened. Once opened, we recommend using the products within 6 to 12 months for optimal freshness and effectiveness.
10. Are your products free from harsh chemicals?
Yes, our products are free from parabens, sulfates, and other harsh chemicals. We focus on gentle, skin-friendly ingredients.
11. How long does it take to see results from your products?
Results vary depending on the product and individual skin type, but many customers notice improvements in skin texture and hydration within 2 to 4 weeks of consistent use.
12. Can I use your products if I have sensitive skin?
Yes, we offer a selection of products specifically formulated for sensitive skin. Look for labels like “gentle” or “sensitive skin friendly” in our product descriptions.
14. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. Full details can be found at checkout.
15. Do you have a return or exchange policy?
Yes, we offer a 7-day return policy on unopened products. Please see our Return Policy page for more details on how to process a return or exchange.
16. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor your package.
17. How do I incorporate your products into my skincare routine?
We recommend starting with a basic routine: cleanse, tone, and moisturize. From there, you can add targeted treatments like serums or masks based on your skin's needs. Each product listing includes directions for use.